Your responsibilities:
- setting strategic direction for the Customer Master Data Management across the functional areas in Miele Sales Back Office and continuously improving MD processes;
- being a line manager for Master Data agents and Team Leads;
- working on alignment and buy-in for Master Data transformation initiatives across the Clusters in matrix organization as well as the transformation itself;
- serving as a bridge between HQ and SBO in Master Data topics;
- defining, maintaining and ensuring compliance standards and being responsible for defining and tracking KPI’s and SOP’s;
- putting in place relevant controls – designing, overseeing and serving as a point of contact for Internal Audit;
- engaging senior stakeholders (VP / SVP Finance, Data & Analytics, D&T, ERP program leads) to ensure understanding and alignment;
- supporting systems implementation through providing master data domain input and participation in implementations projects on various stages.
Our requirements:
- several years of experience in Master Data Management (SSC or GBS environment is an asset) and proven record of owning Customer Master Data domains;
- experience in leadership of remote / globally-distributed teams;
- experience in working with SAP or similar ERP systems in master data modules and prior involvement in large ERP implementations (SAP S/4HANA etc.);
- strong business acumen: ability to understand processes, decision trade-offs, commercial impact;
- excellent stakeholder management and communication skills; ability to influence and negotiate at senior levels;
- analytical mindset and familiarity with data management tools, dashboards, automation tools;
- process thinking: mapping, documentation (SOPs), optimization, standardization;
- experience with change management, process redesign methodologies;
- University degree, preferably in Data Management, Business Administration, Information Systems or similar.
