Responsibilities:
- accepting and processing home appliance orders from our retail partners (B2B);
- direct contact with our partners via mail and/or phone;
- checking the ability to deliver, possibly offering alternative solutions and product advice;
- creation of offers in coordination with the sales force;
- clarifying and processing customer complaints (including subsequent creation of credit notes) in alignment with the relevant specialist departments;
- capture home appliance returns based on defined policies;
- delivering input to continuous improvement and potential enhancements of processes and solutions;
Requirements:
- min. C1 level of German language and communicative level of English language;
- relevant work experience (about 2 years) in a customer care area;
- good MS-Office skills and already first experience and skills in SAP (nice to have);
- team player able to work in cross cultural team;
- proactive approach and improvement-focused attitude.
