Responsibilities:
- managing Sales Back Office team (~10 employees) covering Belgium, France and Netherlands;
- developing the team considering team members’ skills and business needs while fostering high employee engagement and empowerment;
- driving harmonization, standardization and excellence in processes within own team and across whole group;
- ensuring achievement of performance targets and KPIs; check and improve work results;
- build strong relations with customers by proper communication, execution of services with proper quality and quantity, manage and follow up on operational topics;
- setting clear goals for the team consistent with the company's strategy;
- ensuring controls and compliance with the requirements in daily operations within the team;
Requirements:
- experience in leadership position in sales back office / sales / customer service (experience in working in SSC and matrix structure as an advantage);
- fluent written and oral communication in English (French or Dutch language skills would be a huge advantage);
- experience in working with SAP would be a big advantage;
- positive outlook and ability to manage complexity, good organization skills;
- customer-centric mindset with strong quality awareness, excellent communication skills, and ability to collaborate effectively in cross-cultural teams;
- results-driven and proactive, with the ability to make quick decisions and deliver within tight deadlines;
- strong critical thinking and problem-solving skills, solution-focused, and open to change and continuous improvement.
