Your responsibilites:
- Leading and developing the Sales Back Office team supporting the United Kingdom and Ireland;
- developing team members' skills in line with business needs while fostering high employee engagement, empowerment and accountability;
- driving process harmonisation, standardisation and operational excellence across GB and IE, aligned with global standards;
- ensuring achievement of operational KPIs, service levels and customer satisfaction targets through effective performance management;
- building strong relationships with dealers, sales teams and internal stakeholders through effective communication, excellent service delivery and active management of operational topics;
- translating business objectives into clear team priorities and measurable goals aligned with company strategy;
- leading recruitment, onboarding and development of Sales Back Office employees to build a high-performing team;
- ensuring compliance with operational controls, policies and process requirements within the team's daily activities.
Our requirements:
- Experience in a leadership role within Sales Back Office, Customer Service, Sales Operations or a similar customer-facing environment (Experience working in a Shared Services Centre and/or matrix organisation would be a strong advantage);
- fluent written and oral communication in English;
- strong organisational skills with the ability to manage complexity, prioritise effectively and deliver results;
- customer-centric mindset with a strong focus on service quality and continuous improvement;
- experience working with SAP or other ERP systems would be a big advantage;
- excellent communication and stakeholder management skills, with the ability to collaborate effectively across functions and cultures;
- results-oriented and proactive, with the ability to make sound decisions and perform in a fast-paced environment;
- strong analytical, critical thinking and problem-solving skills, with the ability to identify root causes and drive sustainable improvements;
- demonstrated ability to support process improvements, facilitate change implementation and drive adoption of standardised ways of working.
